Welcome to the portfolio

Hello, I am Heiko

IT Support Professional & Service Coordinator
Efficient IT solutions and reliable support
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About me

I am a dedicated IT Support Professional with a passion for providing first class technical solutions and customer service. With in-depth knowledge of system administration, troubleshooting and service desk management, I combine technical expertise with effective problem solving. My focus is on providing reliable IT support while always keeping user satisfaction in mind.

In my career to date, I have gained extensive experience in IT support coordination and technical consulting. I am characterized by a structured way of working, analytical thinking and strong communication skills. My strength lies in the balance between technical problem solving and comprehensible user support, which also qualifies me for coordinating tasks.

What sets me apart is my ability to systematically tackle complex technical challenges while maintaining an overview. Through continuous training and various IT certifications, I always stay up to date with the latest technology. My adaptability enables me to work effectively even in dynamic IT environments.

In addition to my technical expertise, I am known for my team-oriented and solution-focused working style. I believe in the power of clear communication and collegial collaboration. My goal is not only to solve technical problems, but also to establish sustainable improvements in IT support.

If you are looking for a dedicated IT supporter with coordination experience and development potential, let's get in touch. I look forward to contributing my skills and mastering technical challenges together.

Experience & expertise

Incident Management

  • Ticketing & prioritization
  • Service Level Agreement
  • Incident documentation
  • Escalation management

Change management

  • Release planning
  • Change Tracking
  • Documentation
  • Risk Assessment

Support Tools

  • JIRA Service Desk
  • Confluence
  • ServiceNow
  • Remote Support Tools

Collaboration

  • Microsoft Teams
  • Slack
  • Google Meet
  • Zoom

Scrum

  • Sprint planning
  • Daily Stand-ups
  • Retrospectives
  • Backlog management

Kanban

  • Workflow visualization
  • WIP limits
  • Continuous delivery

PM Tools

  • JIRA
  • Confluence
  • Trello
  • Microsoft Project

Collaboration

  • Slack
  • Microsoft Teams
  • Google Meet

UI/UX Design

  • Information architecture
  • Interaction design
  • Usability tests

Customer Journey

  • Touchpoint analysis
  • Emotion mapping
  • Pain point analysis

JTBD

  • Creation of job statements
  • Identification of restrictions

Affinity slide

  • Data clustering
  • Topic identification
  • Gaining knowledge

Web design

  • Responsive design
  • CSS frameworks

CMS systems

  • WordPress & Elementor
  • PHP fusion
  • PHP-Nuke
  • Joomla

 

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Image processing

  • Photoshop
  • GIMP
  • Affinity Photo

Vector graphics

  • Illustrator
  • Affinity Designer

AI & future technologies

  • Machine Learning
  • AI Tools
  • Modern frameworks

Chatbots & AI assistants

  • ChatGPT
  • Claude Sonnet
  • Mistral AI
  • Gamma
  • Google Gemini

AI tools

  • Content generation
  • Automation
  • Data analysis
  • AI-supported image processing

 

Future trends

  • AR/VR development
  • Blockchain
  • IoT integration

Innovation methods

  • Design Thinking
  • Lean Startup
  • Business Model Canvas
  •  

Digital transformation

  • Change management
  • Digital strategies
  • Process optimization

 

References

Jobs to be Done Project

Server Hosting Website, Empathy and Affinity Mapping

Roadmapping

Former radio projects

Business Models & Value Proposition Canvas Project

Final thesis 02/2025

Education

Further training for 

IT & Software Consultant for Digital Products & Digital Transformation Manager


Focus: Digital strategies, process optimization, change management
Tools learned: Scrum, Kanban, Jira, Roadmap, JTBD, CJM, HMW, Affinity Map, Empathy Map, Prototype, Business Models Canvas, Value Proposition Canvas, Marketing & Competition Analysis, User Reseach, Cost Breakdown


Successfully completed: 17 Feb. 2025

Contact me here

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In accordance with applicable EU data protection laws, please take a minute to read the terms and conditions for using our services. It describes how we use data and what options you have.

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Privacy policy
1. data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. Detailed information on the topic of data protection can be found in our data protection data protection declaration.

Data collection on this website

Who is responsible for data collection on this website? website?

Data processing on this website is carried out by the website operator. The operator's contact details can be found in the section "Information on the controller" in this privacy policy.

How do we collect your data?

Your data is collected on the one hand by you communicating it to us. This may, for example, be data that you enter in a contact form. contact form.

Other data is collected automatically or with your consent when you visit collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website. enter this website.

What do we use your data for?

Some of the data is collected in order to ensure error-free provision of the website. Other data can be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right to receive information free of charge at any time about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the rectification or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right under certain circumstances, to request the restriction of the processing of your personal data. demand the restriction of the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority. to.

You can contact us at any time regarding this and other questions on the subject of data protection at any time.

Analysis tools and tools from third-party providers

When you visit this website, your surfing behavior can be statistically evaluated. This is mainly done with so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

2. hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data that is collected on this website website are stored on the servers of the hoster(s). This may include mainly IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

The external hosting is carried out for the purpose of fulfilling contracts with our potential and existing potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent allows the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Our hoster(s) will only process your data only process your data to the extent necessary to fulfill its performance obligations and follow our follow our instructions in relation to this data.

We use the following hoster(s):

YourServerHost

Order processing

We have concluded an order processing contract (AVV) for the use of the of the above-mentioned service. This is a contract prescribed by data protection law, which contract that ensures that it processes the personal data of our website visitors only in accordance with our our instructions and in compliance with the GDPR.

3 General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. seriously. We treat your personal data confidentially and in accordance with the statutory data protection data protection regulations and this privacy policy.

When you use this website various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g. when communicating by communication by e-mail) may have security gaps. Complete protection of the data from access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is:

Heiko German
Theodor-Heuss-Strasse 40
74855 Haßmersheim

Phone: 015140383098
E-mail: hd@heikodeutsch.io

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.). addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy your personal data will remain with us until the purpose for the data processing no longer applies. ceases to apply. If you assert a justified request for deletion or revoke your consent to data processing, your data processing, your data will be deleted unless we have other legally permissible reasons for reasons for storing your personal data (e.g. retention periods under tax or commercial law). retention periods under tax or commercial law); in the latter case, the deletion will take place after these of these reasons.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the event of express consent to the transfer of personal data to third data to third countries, the data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 para. 1 TDDDG. Consent can be revoked at any time. If your data is required to fulfill a contract or to performance of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. The data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. About the relevant legal bases in each individual case are set out in the following paragraphs of this privacy policy.

Recipients of personal data

As part of our business activities we work together with various external bodies. In some cases, it is also necessary to transfer personal data to these external bodies. We only pass on personal data to external bodies if this is necessary for the fulfillment of a contract, if we are legally obliged to do so obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest pursuant to legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the data transfer is permitted. When using processors, we only disclose our customers' personal data on the basis of a customers only on the basis of a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent that you have already given revoked at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation. revocation remains unaffected.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. PROFILING. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU LODGE AN OBJECTION, WE WILL NO LONGER PROCESS YOUR WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH DATA FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work place of work or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process on the basis of your consent or in fulfillment of a contract, to yourself or to a third party in a common, machine-readable format. in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

Information, correction and deletion

Within the framework of the applicable legal right to receive information free of charge at any time about your stored personal data, its origin and data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time if you have any further questions about data, you can contact us at any time.

Right to restriction of processing

You have the right to request the restriction of processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:

  • If you dispute the the accuracy of your personal data stored by us, we usually need time to check this, to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is carried out unlawfully, you may request the restriction of data request the restriction of data processing instead of erasure.
  • If we no longer need your no longer need your personal data, but you need it for the exercise, defense or assertion of legal assertion of legal claims, you have the right to demand the restriction of the processing of your restriction of the processing of your personal data.
  • If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your interests and ours. interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its data - apart from its storage - only with your consent or for the establishment, exercise exercise or defense of legal claims or for the protection of the rights of another natural or legal person natural or legal person or for reasons of important public interest of the European Union or of a Member State. European Union or a Member State.

SSL or TLS encryption

For security reasons and to protect the transmission of transmission of confidential content, such as orders or inquiries that you send to us as the site operator. site operator, uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to advertising e-mails

The use of contact data published in the context of the imprint obligation published contact data for the purpose of sending unsolicited advertising and information material is hereby prohibited. The operators of this website expressly reserve the legal steps in the event of the unsolicited sending of advertising information, such as spam e-mails, before.

4. data collection on this website

Cookies

Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. stored. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. deletion by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites (e.g. cookies for processing payment services). payment services).

Cookies have various functions. Many cookies are technically necessary necessary, as certain website functions would not work without them (e.g. the shopping cart shopping cart function or the display of videos). Other cookies can be used to analyze user user behavior or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) of the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f DSGVO unless another legal basis is specified. The website operator has a legitimate interest interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general and and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this privacy policy.

Contact form

If you send us inquiries via the contact form, your data from the from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of the request and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures is required. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO) if this has been requested; the consent is revocable at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or until the purpose for which it was data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax your request, including all resulting personal data (name, request) will be stored for the purpose of processing your request. will be stored and processed by us for the purpose of processing your request. We will not pass on this data without without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, insofar as your request is related to the fulfillment of a contract or is is necessary for the performance of pre-contractual measures. In all other cases, the processing is based processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. has been requested; consent can be withdrawn at any time.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to its storage or the purpose for data storage no longer applies (e.g. after your request has been completed processing of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5th Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website website, we require an e-mail address from you as well as information that allows us to allow us to verify that you are the owner of the e-mail address provided and that you agree to and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties. to third parties.

The processing of the data entered in the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). The consent given to storage of the data, the e-mail address and its use for sending the newsletter can be revoked at any revoked at any time, for example via the "Unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation. unaffected.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution the newsletter or deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose no longer applies. We reserve the right to delete e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR to delete or block them.

Data stored by us for stored by us for other purposes remain unaffected by this.

After you unsubscribe from from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not limited in time. You can object to the storage if your interests interests outweigh our legitimate interest.

6. plugins and tools

Google Fonts (local hosting)

This site uses so-called Google Fonts for the uniform display of fonts so-called Google Fonts, which are provided by Google. Google Fonts are installed locally. A connection to Google servers does not take place.

Further information on Google Fonts can be found under https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Font Awesome (local hosting)

This site uses for the uniform representation of fonts Font Awesome. Font Awesome is installed locally. There is no connection to the servers of Fonticons, Inc. takes place.

Further information about Font Awesome can be found in the privacy policy for Font Awesome under: https://fontawesome.com/privacy.

Source: https://www.e-recht24.de

Imprint

Heiko German
Theodor-Heuss-Strasse 40
74855 Haßmersheim

Contact us

Phone: 015140383098
E-mail: hd@heikodeutsch.io

Editorial responsibility

Heiko German

Source: eRecht24